Returns & Refunds

30-day returns

You have 30 days from delivery to request a return. This is our store policy, offered because support gear has to fit to be worth anything.

Condition

Items must be unworn, clean, in their original packaging and with all tags attached. For hygiene reasons we cannot accept a brace or corrector that has been worn.

How to start a return

1. Email nevorcare@gmail.com with your order number and what you want to return.
2. We reply within 24–48 business hours with the return address and instructions.
3. Ship the item back. Keep your tracking number — it is your proof the item was sent.

Do not ship anything back before contacting us; packages sent without a return authorization can be lost.

Return shipping cost

[TO BE COMPLETED] — confirm which applies:

• Change of mind / wrong size: customer pays return shipping.
• Defective, damaged or wrong item sent: we pay return shipping and replace or refund in full.

Refunds

Once we receive and inspect the return, we issue the refund within 5 business days to the original payment method. Your bank or card issuer may take a further 3–10 business days to post it.

Original shipping charges are refunded only when the return is our fault.

Exchanges

The fastest way to exchange a size is to return the item for a refund and place a new order. Tell us in your email and we will hold the replacement for you.

Damaged on arrival

Email us within 7 days of delivery with photos of the item and the packaging. We replace it at no cost.

Return address

[TO BE COMPLETED] — provided by email when your return is approved.

Questions

nevorcare@gmail.com — Monday to Friday, 9am–6pm.